Public Relations of UPNVJ - Universitas Pembangunan Nasional “Veteran” Jakarta (UPNVJ) through the Academic Support Unit of Information and Communication Technology (UPA TIK) held a Soft-Launching of the Integrated Digital Service Ecosystem of UPN Veteran Jakarta at the Bhinneka Tunggal Ika Auditorium, Friday, July 17, 2026. Carrying the theme “From Service Needs to an Integrated Digital Ecosystem”, the activity marked the start of the implementation of a system that connects services, data, users, and university business processes. This step is the foundation of UPNVJ's digital transformation to realize more effective, efficient, transparent, secure, and data-driven governance.

The Head of the UPNVJ ICT Unit, Asep Saeful Ridwan, S.Kom., stated that the initial launch was not simply about introducing a new application. The developed ecosystem aims to address the challenges of previously separate digital services by connecting them into a single system.

"What we're launching today isn't just an app, but the foundation of an integrated digital services ecosystem. Our challenge now is no longer to build separate apps, but rather to connect all services so they work as a unified whole, delivering the best possible service experience for the academic community," said Asep.

According to him, the integrated digital services ecosystem is the result of collaboration between various elements within UPNVJ. Its development involved university leadership, work units, faculties, and the Faculty of Computer Science, which also supported the development and alignment of the system.

Asep emphasized that digital transformation must stem from the real needs of users, not simply follow technological developments. Therefore, every service needs to be designed based on the issues faced by students, lecturers, educational staff, work units, and university leaders.

The ecosystem has been developed in stages since early 2025. These stages include mapping service needs, inventorying existing university applications, aligning business processes, structuring data governance, and strengthening infrastructure and information security.

The ICT UPA also integrates systems to ensure the consistency of data used by each unit and supports comprehensive service delivery. This integration is necessary to reduce duplicate data entry, speed up administrative processes, and provide more accurate information to users.

"Digital transformation is a process of changing the way we work, not simply replacing applications. Therefore, we are building a foundation capable of integrating applications, data, users, and business processes, resulting in faster, more efficient, and more transparent services supported by consistent data," explained Asep.

UPNVJ's integrated digital services ecosystem is designed to provide benefits tailored to the needs of each user group. Students will gain access to more integrated and accessible campus services. Lecturers and educational staff can streamline administrative processes, while work units can improve the effectiveness of their services.

For university leaders, the integration of systems and data is expected to produce more accurate, up-to-date, and accountable information. This information can be used as a basis for formulating policies and making strategic decisions.

Asep explained that technology isn't the only factor determining the success of digital transformation. The implementation of digital systems must be supported by clear business processes, quality data, aligned policies, information security, and the commitment of the entire academic community to adapt to new work patterns.

"The success of digital transformation isn't solely determined by the sophistication of the technology used. It depends heavily on governance, data quality, information security, and the readiness of all users to embrace change," he said.

The development of UPNVJ's digital ecosystem will continue in accordance with the university's digital transformation roadmap. The next phase will include evaluating service quality, expanding inter-system integration, strengthening information security, improving data quality and consistency, and enhancing the user experience.

Evaluations are conducted to ensure the services developed truly meet the needs of the academic community. User feedback will also inform improvements to the system's functionality, service flow, ease of access, and sustainability.

Asep emphasized that data management is a crucial element in digital transformation. Data serves not only as administrative records but also as a strategic asset that can be used to evaluate services, measure performance, and support university planning.

"Digital transformation isn't just about technology, but about building collaboration, managing data as a strategic asset, and providing increasingly valuable services to the entire academic community," he said.

This initial launch also reinforces UPNVJ's direction in building modern and adaptive higher education governance. Service integration is expected to improve service quality, strengthen inter-unit coordination, reduce repetitive administrative processes, and foster data-driven decision-making.